Our Mission: Assured Access & Assistance
Founded by network support experts who experienced the frustration of being locked out during critical outages, Zen & Zen was born from a simple truth: when networks fail, traditional support fails too. Our mission is Assured Access & Assistance - guaranteed connectivity and expert support when businesses need it most.
The Zen & Zen Story
Our founders spent years as network support engineers, repeatedly experiencing the same frustrating scenario: networks would fail, cutting off remote access just when expertise was needed most. Customers faced hours of downtime while waiting for truck rolls or temporary internet connections.
We founded Zen & Zen on the principle of "Assured Access & Assistance" - the guarantee that expert network support remains available even during complete connectivity failures. Every Virtual Network Engineer embodies this mission: providing both guaranteed access and expert assistance when traditional support methods fail completely.
Vision
A world where every business has access to enterprise-grade network expertise that prevents downtime disasters, making IT operations more reliable, predictable, and stress-free.
Impact
We're not just providing network support – we're creating a new category of AI-powered infrastructure that fundamentally changes how businesses approach network reliability and IT crisis management.
Future
As AI technology advances, we're committed to staying at the forefront, continuously enhancing our Virtual Network Engineers to provide even more value to our customers' IT operations and business continuity.
Our Values
These principles guide every decision we make and every feature we build.
Assured Access
Guaranteed connectivity to your network infrastructure, even during complete outages. Our out-of-band cellular access ensures we're never locked out when you need support most.
Assured Assistance
Expert network engineers available 24/7 with proven expertise in crisis resolution. We combine AI intelligence with human oversight to solve real problems fast.
Crisis-First Design
Every feature is designed for the worst-case scenario: complete network failure. When traditional support methods fail, our Virtual Network Engineers continue working.
Security by Design
Bank-grade encryption, zero-trust architecture, and secure out-of-band channels protect your network data while providing guaranteed access during emergencies.
Network Support Experts
Our team consists of seasoned network engineers who understand the real-world challenges of maintaining uptime. We build solutions we would want during a crisis.
Continuous Innovation
We're constantly improving our AI and hardware based on real network incidents. Every downtime event prevented makes our Virtual Network Engineers smarter.
Built by Network Support Veterans
Our engineering team includes former MSP owners, enterprise network architects, and crisis response specialists who've lived through thousands of network emergencies. We built Zen & Zen to solve the problems we faced daily as network support professionals.