Privacy Policy

What Information We Collect

Information You Provide

• Account information (name, email, company details)
• Payment and billing information
• Prospect lists and contact data you upload
• Campaign settings and preferences
• Communications with our support team

Information We Collect Automatically

• Usage data and platform analytics
• Device and browser information
• IP address and location data
• Call records and transcripts for quality and training

How We Use Your Information

We use your information solely to:

• Provide and improve our AI voice automation services
• Process your campaigns and manage prospect outreach
• Provide customer support and technical assistance
• Send important account and service updates
• Ensure platform security and prevent fraud
• Comply with legal obligations

Product Improvement

We may analyze anonymized and aggregated data to improve our AI models and platform features. This helps us enhance call quality, conversation flows, and overall service performance. All data used for these purposes is stripped of personal identifiers and cannot be linked back to individual users.

When We Share Information

We only share your information in very limited circumstances:

• Service Providers: Trusted third parties who help us operate our platform (hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with advance notice)

All service providers are contractually required to maintain the confidentiality of your data and are prohibited from using it for any other purpose.

How We Protect Your Data

We are committed to protecting your information through comprehensive security practices guided by these principles:

• Security by design - privacy and protection built into every system
• Industry-standard encryption and access controls
• Continuous monitoring and regular security assessments
• Compliance with recognized security frameworks and standards
• Secure infrastructure with professional-grade protection

Your Privacy Rights

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Request deletion of your account and data
• Object to or restrict certain data processing

To exercise these rights, contact us at privacy@zenandzen.net.

Data Retention

• Active Accounts: Data retained while your account is active
• Closed Accounts: Account data deleted within 90 days
• Free Trials: Data deleted within 30 days after trial ends
• Backups: May retain data in secure backups for up to 90 days
• Legal Requirements: Some data may be retained longer for compliance purposes

International Data Transfers

Your data may be processed in the United States and other countries where we operate. We ensure appropriate safeguards are in place through standard contractual clauses and compliance with international privacy frameworks including GDPR and CCPA.

Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

You can manage cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we will provide additional notice through email or platform notifications.